Questions, answered.

You buy a milk package in the app: cow or buffalo milk and a number of litres. The litres go into your milk wallet, and each delivery uses litres from it. Your wallet never goes below zero, so there's no debt and no surprise bill.

The app shows how many days your balance will last and warns you when it's running low. If it runs short, the app pauses your latest deliveries first and never an earlier one. Top up any time to carry on.

Five: daily, alternate days, selected weekdays, weekdays only, or custom dates you pick. You set the quantity in half-litre steps, and you can add extra milk for any single day.

Until 9 PM (IST) the night before. Up to then you can skip the day, pause, change the quantity or add extra milk. Today's delivery can't be changed.

Yes. Pause your deliveries in the app before 9 PM the night before you leave, and resume them when you're back. Paused days use no litres from your wallet.

If a delivery fails or is missed on our side, the litres stay in your wallet. You are not charged for milk you did not receive.

We deliver in parts of Pune. When you sign up, the app checks your address. If we don't deliver there yet, it adds you to our waitlist and takes no payment.

Vegetables, leafy greens, fruit, and dairy and eggs such as paneer, curd, butter, ghee and eggs. Orders placed before 3 PM (IST) are delivered the same evening; later orders go out the next day. Delivery fees vary by area.

In the app or the web app, through Cashfree, by UPI, card or net banking. Prices are shown in the app.

No password. You sign in with your mobile number and a one-time code sent by SMS. If you used the old PureFarm app, sign in with the same mobile number.

Some long-standing customers are billed monthly instead of paying ahead. If that's you, sign in to the app or the web app to see your bills. All new customers use the prepaid milk wallet.

Not yet. The app is coming soon on the App Store. Until then, use the web app at my.purefarm.in in your phone's browser: it's the full PureFarm app.

An AI chat assistant in the app that answers your questions and helps you manage your orders. Chat messages are deleted after 30 days. It is optional, and a change is made only after you tap Confirm. Read more in our Privacy Policy.

In the app, go to Profile, then Delete account. If you can't use the app, email support@purefarm.in. Our account deletion page explains what we delete and what we keep.