Refund and Cancellation Policy - PureFarm Milk

This policy applies to purchases made in the PureFarm Milk app and website, operated by Bhoomiputra Delivery Services Private Limited. All prices are in Indian Rupees (INR).

Milk packages (prepaid milk wallet)

• When you buy a milk package, the litres you pay for are added to your milk wallet. Litres are deducted only when a delivery is made.
• If a delivery fails or is missed on our side, the litres stay in your wallet. You are not charged for milk you did not receive.
• You can ask for a refund of unused litres at any time by contacting support. We refund the unused litres at the per-litre price you paid for that package, to your original payment method, within 7 working days of approving the request.

Changing or cancelling deliveries

• You can skip, pause, change or cancel a scheduled delivery in the app until 9:00 PM the day before the delivery. After 9:00 PM, the next day's delivery is final.
• Cancelled or skipped deliveries are not charged; the litres stay in your wallet.

Shop orders

• Shop orders can be cancelled until they are dispatched. Cancelled orders are refunded in full to the original payment method.
• If an item is out of stock, we refund that item.
• If a payment is debited but the order is not confirmed, the amount is refunded automatically.

Quality issues

If a product arrives damaged, spoiled or not as ordered, report it to customer support within 24 hours of delivery, with a photo if possible. We will replace the product or refund it.

Refund timelines

Once a refund is approved, it usually reaches your account within 5 to 7 working days, depending on your bank or payment provider.

Contact us

For refunds, cancellations or any questions, contact us at support@purefarm.in. See also our Shipping Policy and Terms and Conditions.